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Skytrax operate the Star Rating system for the world airline industry, having introduced the programme in 2000. As customers might choose a hotel by it's star Ranking, you can view Airline standards .... according to their star rating status.
Every airline is ranked on the basis of their "delivered" front-line Product and Service quality - with their Star Ranking status based on "international" product and service standards where applicable. In the case of "domestic-only airlines", the Star Ranking reflects domestic product and service quality.
The prime factor for all Star Ranking data, Skytrax evaluate the reality of the "delivered" product and service being supplied to the customers. We are therefore not concerned with pre-conceived notions or any marketing hype that may surround an airline - but with the actual standards of service and product being delivered to customers ... day in, and day out.
This means for example, that a low cost airline with a much reduced product offering, can still be eligible for a high star ranking - if it fulfils it's conceived quality target.
As will be seen from the airline ranking summaries, considerable emphasis is placed upon the final standards of "service delivery" - be it airport staff or cabin service onboard flights.
For a detailed Quality Analysis of what is assessed in an Airline Star Ranking review, refer to 
The "ultimate" Approval, awarded to airlines supplying the highest Quality performance.
A 5 Star ranking recognizes the highest standard of Product across assessment categories, and consistently high standards of Staff Service delivery in Onboard and Airport environments.
5 Star ranking recognizes airlines at the forefront of product innovation, that generally set trends to be followed by other carriers.
A seal of Approval, awarded to airlines supplying a good Quality performance.
A 4 Star ranking signifies airlines providing a good standard of Product across all travel categories - and a good standard of Staff Service delivery in Onboard and Airport environment.
Star Grading awarded to airlines supplying a fair Quality performance that conforms to an industry "average" - when assessing all areas of competitive ranking.
3 Star ranking signifies a satisfactory standard of core Product across most travel categories - but may reflect less consistent standards of Staff Service / Product delivery either Onboard or in the Airport environments.
Star Grading for a poor Quality performance - falling below the industry average in each competitive market sector.
2 Star ranking represents a poor standard of Product across different ranking categories - or poor / inconsistent standards of Staff Service delivery in Onboard or Airport environments.
Airlines with a very poor Quality performance.
1 Star ranking represents very poor standards of Product across all travel categories, with poor, inconsistent standards of Staff Service delivery in Onboard and Airport environments.
http://www.airlinequality.com/StarRanking/ranking.htm
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